SERVICE AGREEMENT – POLICIES, TERMS AND CONDITIONS
By booking with Big Texas Lights, said customer agrees to Big Texas Lights Customer Agreement.
Big Texas Lights provides an all-inclusive service for your holiday lighting needs. We do everything you need including providing lights, design, installation, maintenance, takedown, and storage.
What Makes Big Texas Lights Different
Our materials are commercial grade, and custom cut to fit your home exactly. The quality of our lights and decorations far exceeds what you will find at your local stores, Amazon, etc. Superior quality light bulbs come with superior energy efficiency. Our bulbs give off more light while maintaining a “natural” or “traditional” hue/color. Power supply cords are custom lengths, and well hidden. Our install process eliminates unsightly cords and tripping hazards. Big Texas Lights guarantees the work, and performs all maintenance necessary. Take down is in January. We then label and handle all the storage for next season.
All workmanship performed by Big Texas Lights is guaranteed to reasonably perform during said holiday season only (Through December 31st). Customers must make reasonable attempts to report unsatisfactory performance/installation of lighting for standard maintenance to occur. Maintenance is performed within 48 hours of contact. Any failure of lights due to an act of God, weather, theft, vandalism, or performance of lights not leased from Big Texas Lights, may not be covered under “standard maintenance”. Big Texas Lights will always repair any display that does not function because of faulty lights, timers, or cords that we provided at no additional charge. Any failure of icicle lights due to excessive winds or age will not be covered under standard maintenance. Non-covered maintenance will be charged $50 plus any materials cost.
Big Texas Lights will set the timer at installation. We highly recommend early installations as we can work out any issues should they arise. Big Texas Lights gives discounts for early installations.
Big Texas Lights is not responsible for how your house is internally wired. Big Texas Lights cannot guarantee that seasonal lighting will not overburden your home/business electrical system. Big Texas Lights assumes that your house/business meets all US standard electrical codes and is wired for full 240/120 volts.
We will provide all the lighting materials so that we can guarantee the quality of the finished product. No person/business/organization is permitted to make alterations/repairs/or improvements without prior written permission from Big Texas Lights. Any alteration to decorations or set up by homeowner voids the $0 maintenance service warranty.
We are NOT responsible for repairs or replacement of materials that are damaged by homeowners or workers on the property, or damage caused by rodents. (Examples, landscaper cutting lights when trimming bushes, homeowner trying to connect another set of their own lights to the installation and the power overloading, squirrels eating lights to make nest, etc.)
A payment equal to 50% of the installation cost is due to get put on the schedule. Full payment is due within 48 hours of completion of installation, unless prior arrangements have been made. If prior arrangements have not been made, all discounts are null and void if full payment is not received within 30 days of installation.
All invoices not paid within 30 days of installation date will be subject to a $50 processing fee and a 3% finance charge for every month delinquent thereafter. All customers sent to collections will be charged a $75 court fee. A credit card will be required to be on file to schedule an installation date. Payment options include, cash, check, or credit card. If a credit card is used as form of payment, a 5% convenience fee will be added.
Take down is a free service with no cash value provided for all residential customers and is included unless otherwise noted. No appointment is necessary for take down. This service will occur between January 2nd and Feb 15th, weather permitting. Big Texas Lights will try and accommodate specific dates if needed but cannot be guaranteed. UNLESS NOTED ON THE INVOICE, ALL JOBS ARE TAKEN DOWN.
Free storage of holiday lighting is a service to all Big Texas Lights customers who lease lights.
Big Texas Lights provides a warranty on the products provided to be in good working order through December 31st.
As owner or authorized representative of the Property and by signing this invoice or making payment, unless verbally requested I give the Big Texas Lights Photographer / Filmmaker and assigns my permission to create and use the Content depicting the Property in any Media, for any purpose which may include, among others, advertising, promotion, marketing and packaging for any product or service. I agree that the Content may be combined with other content, text and graphics and cropped, altered or modified. I agree that all rights to the Content belong to the Photographer / Filmmaker and / or Assigns. I agree that I have received Consideration for the rights granted in this release. I acknowledge and agree that I have no further right to additional Consideration or accounting, and that I will make no further claim for any reason to Big Texas Lights Photographer / Filmmaker and / or Assigns. I acknowledge and agree that this release is binding upon my heirs, if applicable, assigns or any person claiming an interest in the Property. I agree that this release is in-evocable, worldwide and perpetual, and will be governed by the laws (excluding the law of conflicts) of the state of Texas. It is agreed that my personal information will not be made publicly available but may only be used directly in relation to the licensing of the relevant Content where necessary (e.g. to defend claims, protect rights or notify trade unions) and may be retained as long as necessary to fulfill this purpose, including by being shared with sub-licensees /assignees of the Photographer / Filmmaker and transferred to countries with differing data protection and privacy laws where it may be stored, accessed and used. I represent and warrant that I am at least 18 years of age. I have the full legal capacity and right to execute this release and grant the rights herein granted with respect to the Property, and to bind all persons claiming an interest in the Property.